I work in IT consulting.
And oftentimes when we start a project we get some resources who are on the bench,
that means they are being released from other projects and they are available,
so they get pulled in for this project, and if we need specific skill which is
not available in bench pool, then external hires come and join the team.
Being a manager if I am
familiar with the team members then factoring in EI becomes easier. When I have
worked with someone before I would know the self-efficacy and cognitive ability
of that person. But in case the person is new to me and I am meeting them for the first time, I do not think it is easy to know their EI. While if I am
interviewing someone I will get an idea of their EI, but once the person comes
in and joins the team, it becomes clearer whether or not my understanding was
correct.
As a project manager, it
might not be possible to factor in emotional intelligence. As in a project
selecting a resource/team member is not an option and many times project
manager does not get enough time before the resource joins the project. And
most of the time the resource joins the team because of technical competency,
regardless of any EI. Please remember, I am just focusing on the industry I
belong to, which is IT services.
Although I think if as a
project manager I have prior work experience with the resource/ team member
then I will have some information about EI of that person and I will get the opportunity to factor in that. One more scenario is if I interview someone
while recruiting, I can get some idea about EI of that person too. But without
any prior interaction, it is difficult. And if I try to understand someone’s EI
right after I meet him or her, there would a huge chance of making mistakes.
If I can factor in
someone’s EI, then it will be easier to understand him and place him or put
him/ her in a position where he/she will be able to use those. And as time
goes I get better to understand the person’s EI, I will be able to use that information in order to utilize the person in a way that helps reach the
organization's goals. In our professions cognitive ability, self-efficacy is
very important(Baily, 2015).
I believe a person can
definitely develop EI. Since these are emotions, not sure if we would ever be
able to measure or quantify those. But we need to consider that EI is difficult to develop because it is
linked to psychological development and neurological pathways created over an entire lifetime
and it takes a lot of effort to change long-standing habits of human
interaction, foundational competencies like self-awareness and emotional
self-control (Mckee,2015). But people can be helped to find a deep and very a personal vision of their own future and then helping them see how they're current
ways of operating might need a bit of work if that future is to be realized
(Mckee,2015).
Now to be absolutely honest, again please do remember I am speaking with the experience of only one industry, I think people are trained to enhance their
technical competency and other skills they use at work every day. Organizations
even managers do not pay enough attention to help someone grow their EI. This
is unfortunate but I have never witnessed it. Most probably our projects are
short and people know they will move on, so they do not bother focusing on
complex subjects like EI. But the manager should have a moral duty to help an
employee to explore ways to develop EI. But this is something I think you cannot
force upon someone.
References –
Baily,S ( March,2015). Emotional Intelligence Predicts Job Performance:
The 7 Traits That Help Managers Relate. Retrieved from
https://www.forbes.com/sites/sebastianbailey/2015/03/05/emotional-intelligence-predicts-job-performance-the-7-traits-that-help-managers-relate/#3aa879724124
Mckee, A (April,2015). How to Help Someone Develop Emotional
Intelligence. Retrieved from https://hbr.org/2015/04/how-to-help-someone-develop-emotional-intelligence
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